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Frequently Asked Questions
○ Eucalypse jewellery is made from hypoallergenic 316L stainless steel with optional gold plating.
○ This grade of stainless steel is suitable for sensitive ears and has a high resistance to rust, oxidation and discoloration.
○ Yes, we are proud to package Eucalypse in biodegradable mailer bags.
○ We offer a choice of gift boxing or a minimal packaging option for those who do not want the extra packaging materials.
○ We are always looking for new ways to decrease our overall environmental impact; if you have any suggestions or ideas to help us improve please email us at hello@eucalypse.com - we'd love to hear from you!
○ For up to date shipping and processing information please visit our Shipping Page here.(javascript:void(0))(javascript:void(0))
○ Clean with cloth and warm water.
○ Avoid contact with chemicals such as chlorine, sunscreen, soaps, cosmetics and hairspray when possible.
○ Remove jewellery prior to swimming and showering.
○ For all wedding orders (javascript:void(0))& custom orders (javascript:void(0))please email us at hello@eucalypse.com (mailto:eucalypsejewellery@gmail.com?subject=Enquiry)or fill out the form on our Get In Touch page.(javascript:void(0))
○ We can preserve your custom flowers in gorgeous and meaningful jewellery.
○ We don't accept returns, exchanges or cancellations.
○ Please contact us if you have any problems or questions about your order and we will be happy to assist.
○ Due to the nature of handcrafted jewellery and flowers, each piece is unique and may differ slightly in colour and design.
○ Each piece will be handcrafted with care to ensure that you love your new jewellery.
○ Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
○ We accept Visa, MasterCard and PayPal.
○ We are here to help. If you still have questions or feedback, get in touch here (https://www.eucalypse.com/get-in-touch)and we will get back to you as soon as we can.
○ If you are contacting us about an order, please include your name and order number if possible.
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