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What metal is Eucalypse jewellery made with?○ Eucalypse jewellery is made from hypoallergenic 316L stainless steel with optional gold plating. ○ This grade of stainless steel is suitable for sensitive ears and has a high resistance to rust, oxidation and discoloration.
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Is Eucalypse packaging environmentally friendly?○ Yes, we are proud to package Eucalypse in biodegradable mailer bags. ○ We offer a choice of gift boxing or a minimal packaging option for those who do not want the extra packaging materials. ○ We are always looking for new ways to decrease our overall environmental impact; if you have any suggestions or ideas to help us improve please email us at hello@eucalypse.com - we'd love to hear from you!
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What are the shipping time frames and costs?○ For up to date shipping and processing information please visit our Shipping Page here.
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How do I care for my jewellery?○ Clean with cloth and warm water. ○ Avoid contact with chemicals such as chlorine, sunscreen, soaps, cosmetics and hairspray when possible. ○ Remove jewellery prior to swimming and showering.
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How do I place a custom order?○ For all wedding orders & custom orders please email us at hello@eucalypse.com or fill out the form on our Get In Touch page. ○ We can preserve your custom flowers in gorgeous and meaningful jewellery.
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Do you accept returns or exchanges?○ We don't accept returns, exchanges or cancellations. ○ Please contact us if you have any problems or questions about your order and we will be happy to assist.
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Will my product look exactly the same as the image?○ Due to the nature of handcrafted jewellery and flowers, each piece is unique and may differ slightly in colour and design. ○ Each piece will be handcrafted with care to ensure that you love your new jewellery.
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Is your site safe and secure?○ Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
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What payment methods do you accept?○ We accept Visa, MasterCard and PayPal.
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What if I have other inquiries?○ We are here to help. If you still have questions or feedback, get in touch here and we will get back to you as soon as we can. ○ If you are contacting us about an order, please include your name and order number if possible.
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