Question 1

Are Eucalypse earrings suitable for sensitive ears?

Answer

○ Yes, Eucalypse jewellery is made from hypoallergenic 316L stainless steel with gold or silver electroplating. ○ This grade of stainless steel is suitable for sensitive ears and has a high resistance to rust, oxidation and discoloration.

Question 2

Is Eucalypse packaging environmentally friendly?

Answer

○ Yes, Eucalypse pieces are wrapped in biodegradable corrugated cardboard wrapping and sent in biodegradable mailer bags. ○ We are always looking for new ways to decrease our overall environmental impact; if you have any suggestions or ideas to help us improve please email us at eucalypsejewellery@gmail.com - we'd love to hear from you!

Question 3

What are the shipping time frames and costs?

Answer

○ For up to date shipping and processing information please visit our Shipping Page here.

Question 4

What payment methods do you accept?

Answer

○ We accept Visa, MasterCard and PayPal.

Question 5

Do you accept returns or exchanges?

Answer

○ We don't accept returns, exchanges or cancellations. ○ Please contact us if you have any problems or questions about your order and we will be happy to assist.

Question 6

Will my product look exactly the same as the image?

Answer

○ Due to the nature of handcrafted jewellery and flowers, each piece is unique and may differ slightly in colour and design. ○ Each piece will be handcrafted with care to ensure that you love your new jewellery.

Question 7

How do I place a custom order?

Answer

○ For all wedding orders & custom orders please email us at eucalypsejewellery@gmail.com or fill out the form on our Get In Touch page. ○ We can preserve your custom flowers in gorgeous and meaningful jewellery.

Question 8

Is your site safe and secure?

Answer

○ Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

Question 9

What if I have other inquiries?

Answer

○ We are here to help. If you still have questions or feedback, send us an email at eucalypsejewellery@gmail.com and we'll get back to you as soon as we can. ○ If you are contacting us about an order, please include your name and order number if possible.

Question 10

How do I care for my jewellery?

Answer

○ Clean with cloth and warm water ○ Avoid contact with chemicals such as chlorine, sunscreen, soaps, cosmetics and hairspray when possible ○ Remove jewellery prior to swimming and showering ○ Treat your jewellery with love and care and it will love you back

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